Enterprise Terms of Service

Last updated: February 6, 2026

1. Scope

These Enterprise Terms govern access to Metaspace Enterprise Pro and Enterprise Max (the "Enterprise Services") by the customer in the applicable Order Form. These supplement the standard Terms of Service and prevail in the event of conflict.

2. Platform Rights

Space Marvel AI grants Customer a non-exclusive, non-transferable right to access Enterprise Services during the subscription term for internal business operations. Customer may provision access for the number of authorised users in the Order Form.

3. Customer Data

Customer retains all rights, title, and interest in Customer Data. Space Marvel AI processes Customer Data only on Customer instructions per the Data Processing Addendum. Enterprise customers may opt into dedicated data isolation with no commingling.

4. Confidentiality

Each party maintains the confidentiality of the other party's Confidential Information with at least the same degree of care as its own, but not less than reasonable care. This obligation survives termination for five (5) years.

5. SLA — 99.9% Uptime

Space Marvel AI commits to 99.9% monthly uptime for Enterprise customers. Downtime exceeding this threshold generates service credits per the Order Form. Scheduled maintenance with 72h advance notice does not count toward downtime.

6. Fees, Payment & Liability

Enterprise fees are in the applicable Order Form. Payment due within 30 days of invoice. Overdue amounts accrue 1.5%/month interest. Total cumulative liability of either party is capped at fees paid in the twelve months preceding the claim.